Ordering & Product Information:
How can I place an order?
To place an order, simply browse our website, select the products you'd like to purchase, and add them to your cart. Then, proceed to checkout and follow the instructions to complete your purchase. Please note, an account is required to checkout.
Are your products available internationally?
No, we ship our products within the United States only. International shipping is not provided at the moment.
How can I track the status of my order?
Once your order is shipped, we will provide you with a tracking number and shipping notification. You can use this number to track your package through our website or the shipping carrier's website.
What are your shipping options and rates?
We offer a flat rate for shipping. Orders typically ship via FedEx or UPS expedited mail services.
How long does it take to ship my order?
Please allow 3-5 business days for us to process and ship your order.
Return and Refund Policy:
What is your return policy?
We have a 3-day return policy. If you are not completely satisfied with your purchase, you can return the product within 3 days of the provided tracking number showing the package as been delivered.
How do I initiate a return or exchange?
To start the return process, please email us at firstname.lastname@example.org. You'll need to provide your order number and details of the item you wish to return. Please do not ship any items back without sending us an email and our return team approving the item wishing to be returned. If your item is approved to be returned, please ship the item to:
Chong Hing Jewelers RMA <Insert Order Number>
956 N Hill St
Los Angeles, CA 90012
What items qualify for return?
Any item that would like to be returned must be in brand-new, ready to sell, condition. Any items showing any signs of use or wear do not qualify for return, unless it is due to an error on our part, a defective product, or damage incurred by the shipping courier.
Are there any items that cannot be returned?
Some items require permanent alternation to the product for it to function or fit properly. Once the item has been altered or permanently sized to fit, we are unable to approve any return.
What is your refund process?
Once we receive your returned item and it meets our return policy criteria, we will initiate a refund to your original payment method. Initial shipping costs will not be refunded. We recommend the use of a trackable shipping service from FedEx or UPS. Refunds will not be initiated until we receive the and inspect the condition of the item. Refunds may take up to 5-10 business days to appear in your account, depending on your bank or payment provider.
Do you cover return shipping costs?
Return shipping costs are typically the responsibility of the customer. However, if the return is due to an error on our part or a defective product, we will cover the return shipping costs.